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Contact center, Outsourcing Expert #52788

I have 30 years of experience, and specialize in the field of call center management with specific knowledge in the areas of outsourcing, call center processes and people management issues. I have published on such topics as outsourcing, call center processes and people management issues. I have testified on evaluation of outsourcing performance, fairness of an outsourcing contract decision and processes for choosing a center to close.

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